Refund Policy

1. Interest-free security deposits shall be refunded exclusively via online transfer (no cash refunds), subject to the return of assets in the condition they were received. Refunds shall be processed within 30 working days from the date of acceptance of the Router/ONT/ONU by Anonet.
   
   
2. Refunds against physical assets shall be entertained only where the returned assets are in working condition.
   
   
3. A refund of the initial subscription payment may be considered only in cases where service feasibility is not established at the requested address.
   
   
4. ONU/Router/ONT devices provided under bundled plans are issued strictly on a “Free to Use” basis during the term of an active, paid subscription. Ownership of such devices shall remain with Anonet Communication Pvt. Ltd. at all times, and Anonet reserves the right to repossess the devices upon termination, surrender, or inactivity of the connection.
   
   
5. In the event of physical damage or breakage of a “Free to Use” device by the subscriber, replacement shall be effected only upon payment of Rs. 2000/- as a replacement fee. The replacement device shall remain the property of Anonet Communication Pvt. Ltd. at all times and is subject to repossession under clause 4.